Are You Being Served (AYBS) wants your function to be a resounding success. We understand the importance of clear communication where expectations from both sides are established from the beginning.
AYBS’s services are hired under the terms & conditions set out below. Payment of the deposit is deemed to be acknowledgement and acceptance by the individual or company of these terms.
BOOKING FEE: A booking fee applies to all bookings, where wedding co-ordination or large events are managed a booking fee will apply accordingly in line with the extent of the event. Late booking fees and increased staffing rates will apply for bookings made with less than 7 days notice.
HIRE EQUIPMENT: Deliveries must be done during business hours Mon – Fri. Weekend or after 5pm delivery will incur extra charges (please check with your function coordinator). We will endeavour to fit in with a convenient time for you; however no specific time will be guaranteed due to unforeseen circumstances that may arise. We request that a responsible person is present to receive the goods, alternatively a secure and accessible location must be established prior to delivery.
Additional fees may be charged if we need to return to the address if goods were not able to be delivered at the agreed time of delivery/ pick up. The client is responsible for the safety of the hire goods from the time of delivery to the time of pick up, and will be subject to full replacement value of the goods should they be lost, damaged or stolen. Additional fees will be charged to deliver additional last minute orders.
CONFIRMATION: AYBS will treat the booking as confirmed upon receipt of the BOOKING CONFIRMATION FORM with appropriate deposit by the due date specified.
FINAL NUMBERS: Final numbers are required three clear working days prior to your event. This number will represent the minimum number of guests for which you will be charged. If no final numbers are provided then we will charge according to the original estimate.
PRICE: Prices are subject to change but are firm from payment of a deposit for a period of 3 months. If prices are forced to change then the client will be informed before the function date. Prices quoted incorporate GST unless otherwise specified.
MENU: Details must be finalised at least one week prior to the function so that AYBS function coordinators can assure the availability of the caterer.
RESPONSIBLE SERVICE OF ALCOHOL/DISORDERLY CONDUCT: AYBS has a Responsible Service of Alcohol Policy. It is illegal for us to serve beverages to an intoxicated guest. We are also not allowed to serve alcohol to minors and therefore reserve the right to request suitable identification. AYBS will not condone disorderly, offensive or improper conduct and may refuse service if deemed necessary by service staff, supervisors or management.
CLEANING AND BREAKAGES: All hire equipment must be returned clean (ie. crockery/glasses rinsed) or a cleaning fee may apply. Broken or missing items will be charged at the full replacement cost. AYBS nor any venue booked on behalf of the client shall be liable for any loss or damage sustained by the client or by any person, firm or corporation supplying the client.
SITE INSPECTION: Functions located in a remote location or requiring specialised equipment ie.marquee may require a site inspection. Appointment are conducted within regular office hours and a fee of $40 (ex GST) is applicable for any inspection within the Adelaide Metropolitan area. This fee is waived if the final hire account exceeds $1000.
CANCELLATION: If your function or any component of your function is cancelled for any reason we require a minimum of 14 days notice or a cancellation fee will apply. Any orders or components of a function cancelled within 48 hours (72 hours for Sunday functions) of the commencement of the function will be charged at the following rates: 100% for hire equipment, 75% of the estimated staffing component, 50% of the estimated beverage component. The catering component is subject to individual caterers term. Cancellations made with less notice will incur a 100% charge for the total estimated function quote.
DEPOSITS: A minimum deposit of 20% of the estimated price will be required for confirmation of any function or 50% for functions exceeding $1000. This deposit will secure the function, and will be deducted from your final account. The full deposit will be returned should the function be cancelled 14 days prior to the function.
PAYMENT: Payment terms are strictly 7 days from invoice date unless prior arrangements have been negotiated. Outstanding accounts may incur an interest charge of an additional 10% of the total invoice. Costs incurred by AYBS to recover debt utilising a collection agency or a solicitor will also be on charged. Payments can be made via Cheque, Electronic Funds Transfer or Credit card. Cash payments may be made in person to our city office (please phone to make arrangements). PLEASE NOTE THAT CREDIT CARD TRANSACTIONS WILL INCUR ADMINISTRATION CHARGE OF 1.5% FOR MASTERCARD, BANKCARD & VISA, 3% FOR AMEX.-